hey dom
if your computer is only a year old, you shouldn't have a problem. i've just souped up a 7 year old computer to 512 ram and i'm running pkr without any problems. interestingly, my other, newer computer is having a similar problem to yours. you should try contacting their support as i'm sure this is not an isolated problem.
anyway, hope you get in, it's certainly worth a look !
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