hi
I would say
UltimateBet is NOT a small site - its one of the longest most established sites
Personally I really liked it in the old days - unfortunately with recent events at UltimateBet and sister site
Absolute Poker with a couple of staff security issues I'm not that happy recommending them for the moment - but I think they have got their house in order and so I think in a while we will be happy to recommend them again
in terms of the ID / account issue - I would suggest that its worth keeping in communication with them and trying to help them get to the bottom of the issue
the one thing that springs to mind is that it may be a conflict of accounts over other sites in their network - they dont make much of the fact the greentiepoker and the old devilfish sites are on the same network ...
could it be that you had accounts with those sites ... this might be the issue ... mention it to them and see what they say
while they had the NeoNeo and potripper issue I do think they are making the effort to sort themselves out and the support used to be reasonably ok
as with all support alot of it comes down to how they are approached - bear in mind they deal with really arsy people all day ... and 9/10 the customer is actually wrong / mistaken
I'm not suggesting this is the case for you ... but it is worth thinking "how would I cope with doing their job" when most of what they have to deal with is rude, angry players who generally have made a mistake and not the site etc
cheers scrawnybob