sounds like a crock of shit to me....if it is real i would send them an e-mail tellin them to kiss my american ass....lol....the delete them i do it with my cable company all the time they try to raise my rates i tell themm i will just cancel....and then they see it my way and leave my rates alone....having me as a customer they make money off me....doesn't cost them for me to be a customer...but if i drop them they lose my money...and they don't want that....lol