Merge Screws all Phillippines Players

[villaridge]

ok. here is the email that merge sent to my buddy in the Phillippinesear Valued Player,

Thank you for contacting us.

Please be informed that players residing in the Philippines are now being blocked for depositing and playing for real money accounts.

CarbonPoker accounts can be created but will be play money only. The deposit options will be removed from the cashier.

I'm sorry for this matter.

Please feel free to contact us if you have any additional questions.

Sincerely,

CS Mary

Customer Support Representative
He then asked Merge how to get his $11.86 off of the site. Their response to him :
Hi Alan,

So I finally tracked down support/the fraud department and found out the problem. Unfortunately, because our Customer Service Centre is situated in the Philippines, our legal department has required that we no longer accept players from there, or allow those players who are already on to continue.

I am sincerely very sorry for this, Alan. To say the least I did not know anything about this.

As for withdrawing funds, I have been told that you should be able to withdraw at any time($50 min). If you or any of your players have any trouble with this, please let me know.

Once again, I'm very sorry I don't have better news, Alan. Unfortunately it's coincidence, as much as anything, that has tied our hands in this case.

Cheers,

Tom


I urged him to try to transfer his funds to me, as I could pay him at another site. He HAD transfer privileges at cARBON, as he had deposited there before. He cannot transfer funds now. He is emailing their support as we speak.


So basically. If u live in the Phillippines and have less than $50 in your account, Merge is waving a big fat finger at ya

[scrawnybob]

hi

I spotted this mentioned the other day in another thread - I think the affected player is a member of a team here and in the forum ??

Anyway I think they are and Ive asked carbon already to clarify the situation as I hadnt seen the email ... I can now see the complication is that they wouldnt meet the min withdrawl requirements ...

bit sticky as they havent changed their T&C's on that front so I think they will have just got themselves in a fix with this move

however I think they should be making more of an effort to look after players if they have a legitmate bankroll that has the rake requirements cleared but not over the $50 min

so IF the money is the remains of a real money deposit or even winnings from freerolls that have then been played out enough to have met their rake requirements then I think they should do something

even if its allow a player to player transfer - I'm sure if its an established member we could sort that out between one of us somehow

I know $11 in the real world isnt much to write home about - but I also know that in the poker world for some this is a big fat bankroll and much more valuable on a site than in their pocket ;-)

I'll see what they come back with

cheers scrawnybob

[derringer007]

I would have to say that is more about principle than the actual $11.00

If Carbon is locking out a particular country, in this case the Philippines, that makes it beyond the control of Villa's friend and Carbon should make good the remaining monies.

I couldn't help throwing my .02 in this discussion.

[scrawnybob]

hi

yep sorry if my ramble didnt make my view clear - I agree

I'm hoping that there is some allowance or grace time for players to make arrangements of infact for the site to enable balances under $50 to be honoured - I'll let you know what I hear back

cheers scrawnybob

[Logan]

To end this.

Today i get a transfer from our friend wish account was closed by Carbon for moving support to his country.

So at least Carbon make the honorable to do and aloud him to transfer his funds to me.

Finally a good news from a site.

[scrawnybob]

hi

good news - this was the direction I was going to suggest on this as the answer I got was similar and I was going to see if a transfer was possible

thanks for sorting something out Logan - you beat me to the draw

cheers scrawnybob