Just wanted to mention, that I am trying to convince RedKings support to send me the automated info emails in English as since a few weeks I receive them in French.
No support tells me that the email language is choosen by the IP (see Email from support below) and not adaptable... So will this mean, that when my next business travel heads me to e.g. Spain and I play there on RedKings, I'll receive then the emails in Spanish?
Anyway I do not understand why I get the emails in french, as in SWITZERLAND we have three official languages: GERMAN, FRENCH and ITALIEN (actually another fourth on called Romantsch which we do not consider here). The biggest part of Switzerland is german speaking and I live in Zurich where the normal language would be german,
so why the hell do I get then the emails in french? English would be just fine for me.
It do not really understand their reasoning and system with the language beeing bound to the IP. Maybe someone of you can help me to understand why this should be better than a freely choosable language...
Bob: do you have any further information on this, as it sounds a bit ridiculous for me?
cu at the tables
cheers snowfish
Quote:
From: Redkings [mailto:support@redkings.com]
Sent: Freitag, 25. Juli 2008 11:01
To: snowfish4u@xxxxxx.xxx
Subject: Info Emails in the wrong language... LTK14707098381X
Dear Daniel (snowfish4u),
I am sending you this email in regards to your inquiry.
Please be informed that unfortunately we cannot send you the automatic e-mails in English. The language is dependent on IP address.
However, if you receive a particular promotion and wish it in English, you can contact us with the name of the promotion and we can send you it in English.
We apologise for receiving two e-mails in French regarding the Free40 promotion. Please be informed that we have also sent it to you in English.
Should you have any further questions, please feel free to contact us again.
Kind Regards,
Linda
RedKings Customer Support
www.redkings.com
Tel: +1 403 774 4165
From: Redkings [mailto:support@redkings.com]
Sent: Donnerstag, 24. Juli 2008 19:06
To: snowfish4u@xxxxxx.xxx
Subject: RE: Info Emails in the wrong language... (LTK14707077647X)
Dear Daniel (snowfish4u),
Thank you for your email and we are sorry for the inconvenience caused.
Please be informed that I have now forwarded your inquiry to the relevant department for further investigations.
As your sign-up country is Switzerland we assumed that your language is french but of course we will figure out that you will receive your emails in english.
We apologise for the inconvenience again and thank you in advance for your patience.
Should you have any further questions, please do not hesitate to contact us again.
Kind Regards,
Linda
RedKings Customer Support
www.redkings.com
Tel: +1 403 774 4165
---------------Original Message---------------
From:
< >
Subject:
Info Emails in the wrong language...
Hello, since a few weeks I receive the redking info emails in French, which is wrong for me (below you will find one of these).
I would like to receive these Emails in ENGLISH. Unfortunately I did not find out, where to change these preferences settings.
Please can you organize that I will receive these information in the future in English.
Best Regards
Daniel Meier
xxxxxxxxxxxx
xxxx Zurich
SWITZERLAND
Email: snowfish4u@xxxxxx.xxx
-------------------------------------------------
From: accountmanager@redkings.com [mailto:accountmanager@redkings.com]
Sent: Dienstag, 22. Juli 2008 16:32
To: snowfish4u@xxxxxx.xxx
Subject: RedKings vous invite à participer au freeroll de ce soir
Bonjour Daniel,
Afin de vous remercier d’avoir participé à la Ligue Française de Poker RedKings, (le 22 Juillet) on vous invite de participer au Freeroll de Mardi Soir de 500$ qui aura lieu ce soir.
Une entrée à ce tournoi se trouve déjà dans votre compte, donc assurez vous de vous enregistrer maintenant.
Le tournoi se trouve dans le Lobby des tournois à la section « privé ». Dennis Porter
Directeur des Comptes chez RedKings
|
no language choiche for info emails ...
