Thank you for bringing this matter to our attention.
We agree that these comments were inappropriate and violated PokerStars Card Room rule #20 which states:
“You may not make any chat comments which may affect the play of any hand or tournament, even if you are an observer. There are two exceptions to this rule:
1. In cash game hands which are heads up (everyone else has folded, or the hand started with two players) the two players involved may chat as they wish. 2. In tournaments which are heads up (everyone else has been knocked out of the tournament, or the tournament started with two players), the two players involved may chat as they wish.”
Our complete set of Card Room Rules can be found here:
Poker Room Policies - Cardroom Rules at PokerStars.
Although many of our players are not aware of all proper poker rules and etiquette, this player has now been warned about this incident. We will take further action if the player breaches our rules again.
The help of vigilant players like yourself is vital in policing our site. We greatly appreciate your assistance in maintaining the integrity of our games.
If there is anything else we can help you with, please let us know.
Regards,
Quentin
PokerStars Support Team